We know plans change. Here's exactly how cancellations and transfers work for our beach rentals:

Payments

• Booking deposit: A 50% booking deposit is due when you sign your rental agreement. It holds your dates.
• Balance: The rest, including your security deposit, is due 30 days before your arrival.
• Booking within 30 days: If you book within 30 days of arrival, the full amount is due when you book.
• Late payments: If a payment is overdue, PineCoast Properties may cancel the reservation without notice and re-rent the dates.

How to cancel or transfer

Every cancellation or transfer request must be sent to us in writing by email at [email protected]. A request isn't official until we receive your email. Text messages and phone calls don't count.

Cancellations

If you cancel a confirmed reservation for any reason, we'll make every reasonable effort to re-rent your dates.

• If we re-rent your dates at your original rate: Once the new guest pays their balance in full, we'll refund what you've paid minus a $250 cancellation fee. This only applies when the same home is re-rented for the same dates.
• If we can't re-rent your dates, or re-rent them at a lower rate: No refund is issued.
• Lower-rate re-rentals: PineCoast Properties may re-rent cancelled dates at a reduced rate, except June and July weeks. Those are only re-rented at full rate.

There are no refunds for early departures, late arrivals, no-shows or weather, including named storms and hurricanes. The one exception is a mandatory evacuation order (see our Bad Weather Policy).

Transfers (changing your dates)

Rather cancel than lose your vacation? You may be able to move your stay instead.

• When to ask: Send your request by email at least 60 days before your original arrival date.
• Which dates: You can move your stay once, to open dates at the same home within 12 months of your original arrival.
• Fee: There's a $150 transfer fee.
• If the new dates cost more, you pay the difference. If they cost less, the difference isn't refunded.
• Your payments move with you. Everything you've already paid goes toward the new dates.
• Transferred stays are final. If you cancel after transferring, you don't get a refund, even if we re-rent the dates.
• Fewer than 60 days out? Your request is treated as a cancellation and follows the re-rent policy above.

Protect your trip

Because refunds depend on re-renting your dates, we strongly recommend trip insurance. You can add it through your guest portal right after you book. Trip insurance can cover cancellations for illness, emergencies and travel problems that this policy can't.